Customer Satisfaction

Our Live Statistics

all statistics below are linked to our live real time customer feedback from tickets completed.

July 2021
Live
Customer
Feedback

5 out of 5

Ratings from customers in August 2021

100%

Customer happiness in August 2021

3251

Tickets raised in August 2021

3.2 hours

Average time to resolution in August 2021

3251

Tickets closed in August 2021

Real-Time Customer Feedback

DateRatingFeedbackCustomer
16/09/2021 13:22:495Very good service as usualSteph Pink
10/09/2021 11:44:475Thank you.Frances Janssen
10/09/2021 11:20:265Thank you for helping so quicklyAdam Thwaites
10/09/2021 11:12:454Helpful Julie Muncey
09/09/2021 12:11:515Swift and efficient responsePhillip Adam
06/09/2021 14:17:415ExcellentMartin Rowe
03/09/2021 12:39:555Quick serviceAnne Alderton
26/08/2021 11:24:215Efficient as alwaysVal Berg
25/08/2021 09:39:115Very fast response, thank youBecky Biswell
23/08/2021 15:18:415Brilliant serviceMartin Rowe
19/08/2021 16:20:235All done before the inks dry – Excellent service !support Richard Taylor
16/08/2021 11:50:185Neil, as always so helpful and managed to resolve the issues I had. πŸ™‚Tanith Samuels
13/08/2021 10:24:315Thank you, very efficient.Frances Janssen
10/08/2021 16:27:525Neil was brilliantSara Platten
03/08/2021 10:25:145Brilliant. Thank you Neil.Stuart Goddard
22/07/2021 13:25:415Fantastic help, thank youAdam Thwaites
19/07/2021 19:03:365Excellent, prompt service as always. Thanks Neil!Annmarie Carvalho
19/07/2021 12:22:025Allways promt friendly service – problem sorted – very happy with the service provided.Craig Phillips
19/07/2021 11:57:025Thank you for your helpAdam Thwaites
15/07/2021 11:59:055Resolved promptly – thanksSarah Kozlowski
14/07/2021 08:46:085fantastic supportAdam Thwaites
13/07/2021 15:03:265Outstanding service and valuable helpAdam Thwaites
09/07/2021 11:24:155on the ball as usual thanks Maggie Shaw
08/07/2021 17:34:115As always guided me through the many things I don’t understand and sorted out what was needed.Peter Fowler
08/07/2021 17:04:085Excellent prompt service – thank youAnnmarie Carvalho
06/07/2021 12:28:575request dealt with promptly and effectively as usualDirk McManus
02/07/2021 15:45:405Neil, as ever, dealt with our request effectively & efficiently Dirk McManus
02/07/2021 13:25:495excellent, thank youAdam Thwaites
29/06/2021 15:21:105great service as usual.Sue Watson
29/06/2021 09:26:195Fantastic service and sorted the issue very quicklyLouise Moore
28/06/2021 15:45:385Excellent caring service Martin Rowe
23/06/2021 10:44:425Great thanks Becky Biswell
22/06/2021 15:28:035Very quick response, many thanksBecky Biswell
22/06/2021 10:35:315Very thorough and efficientPaul Rowlands
22/06/2021 10:23:085Great service as usual thank you – problem sorted promptlyDebbie Brown
21/06/2021 20:01:595Prompt and resolved fully!Errol Elmaz
21/06/2021 14:07:305Excellent serviceMartin Rowe
18/06/2021 11:16:365Superb speedy response and resolutionMartin Rowe
18/06/2021 11:16:235quick reply and resolvedjacquie iadicicco
18/06/2021 09:17:025Has always excellentJo Wiggins
17/06/2021 10:48:455Quick & EfficientSarah Kozlowski
16/06/2021 12:23:005Great service as usualNewport
07/06/2021 17:28:565outstanding serviceAdam Thwaites
03/06/2021 10:38:525Thanks, Tony!John England
02/06/2021 13:59:065Faultless service as usual.Sue Watson
01/06/2021 13:42:575Excellent customer care serviceAna Masters
27/05/2021 07:11:255Excellent response to my issuesAna Master
26/05/2021 14:19:415as always excellentMichelle Cooke
26/05/2021 13:07:355Super serviceMartin Rowe
25/05/2021 10:15:235very good very quick – thank youAnne Alderton
25/05/2021 10:14:525Thank you for sorting very quicklyAnne Alderton
20/05/2021 13:30:125Neil was awesomeKerry Griffiths
18/05/2021 16:26:415Speedy & helpful response – thank youCaroline Rowlands
18/05/2021 15:18:105Quick and efficientKaren Whitehead
13/05/2021 13:02:385Excellent service by Neil and v prompt – thank youAnnmarie Carvalho
12/05/2021 09:19:205ThanksSarah Kozlowski
06/05/2021 18:02:025Superb response that resolved our problemMartin Rowe
06/05/2021 15:52:365Great job, v swift response – thanks Neil!Annmarie Carvalho
06/05/2021 15:30:345Perfect!Martin Rowe
06/05/2021 10:03:275Quickly Resolved – Thanks!Sarah Kozlowski
05/05/2021 16:46:575Quick and calm. Reinforced the importance of backupSteve Hennessy
04/05/2021 18:42:025Thanks!John England
04/05/2021 18:18:475Thank you for handling my issue so quickly!Paolo Vacca
04/05/2021 12:44:195Speedy response and action from Neil.John England
30/04/2021 16:49:405Great service thanks.Bob Gilks (Home)
30/04/2021 15:54:275All sorted out quickly – as usual. thank you πŸ™‚Corin Floyd
29/04/2021 17:58:28510/10 service againOlivia Booth
29/04/2021 14:04:065Great serviceMartin Rowe
29/04/2021 12:31:465Good solutionMartin Rowe
29/04/2021 09:32:195Fast and helpful response.Peter PetΓ©
27/04/2021 13:38:405Great service as usual. Problem solved efficientlyDebbie Brown
26/04/2021 14:09:385Neil was amazing.Kerry Griffiths
20/04/2021 13:46:355Thanks for your help again!Erika Mayer
19/04/2021 09:32:195Quickly solved my problem. Very happy with the service.Debbie Brown
16/04/2021 16:37:295All sorted. thank you – excellent service as usual.Corin Floyd
16/04/2021 15:59:545ThanksSarah Kozlowski
16/04/2021 15:58:295Really quick response, thank youSarah Ball
15/04/2021 16:37:295fast response, thank youAdam Thwaites
14/04/2021 08:51:405Thanks as always for your support!Erika Mayer
12/04/2021 14:13:175Excellent serviceMartin Rowe
08/04/2021 15:44:255Thanks again!Rebecca Lovatt
07/04/2021 15:25:295Very helpful as always, thank you.Jo Dyer
07/04/2021 15:24:165Thank you!Rebecca Lovatt
06/04/2021 17:51:295all goodMichelle Cooke
01/04/2021 14:24:095Thanks for putting our mind at ease today πŸ™‚Amanda Holland
30/03/2021 12:01:395As normal Neil was brilliant. Really help and kepted me updated as he worked. Paul Bright
30/03/2021 12:00:565Many thanksAlison Moss
30/03/2021 10:21:325outstanding service as alwaysAdam Thwaites
29/03/2021 20:21:245Superb professional service. Thank you so much.Martin Rowe
29/03/2021 10:24:225Great – thank you Steve Carr
25/03/2021 12:50:425Quick, efficient, knowledgeable, friendlyjacquie iadicicco
18/03/2021 10:42:495Speedy help – thanks!Caroline Rowlands
16/03/2021 09:48:295Brilliant and speedy responseMartin Rowe
15/03/2021 09:30:135Resolved quicklyNicola Griffith
13/03/2021 08:41:135Swift response as always! Thanks. Newton Parker
11/03/2021 19:05:525TOP MARKS THANKS TONY Maggie Shaw
11/03/2021 12:21:075GoodMichelle Cooke
09/03/2021 20:10:475Swift response as always! Thanks. Newton Parker
09/03/2021 11:24:435Quickly resolvedNicola Griffith
08/03/2021 15:08:295thanks for sorting out the problem with my scanner.Sue Watson
08/03/2021 11:20:153It was resolved within 24 hours it would be better if it was quicker to be honestDavid Scott
08/03/2021 10:45:335Problem solved, as usual! πŸ™‚Rob Shaw
05/03/2021 11:42:525Excellent Jo Wiggins
04/03/2021 17:44:005Quick response to ticket; issue resolved. Excellent!Kerry Griffiths
04/03/2021 07:44:055Great service as alwaysPhillip Adam
01/03/2021 15:40:165Thank youCaroline Rowlands
01/03/2021 11:31:395excellent work, thank youAna Masters
26/02/2021 15:11:475Very prompt responseMartin Rowe
25/02/2021 15:50:155Really fast accurate response. Thank you so much.Martin Rowe
25/02/2021 15:43:065Really helpful Neil, thanksCaroline Rowlands
24/02/2021 15:54:345Excellent service !Jo Wiggins
18/02/2021 14:03:165Speedy and effective resolution to my issueMartin Rowe
17/02/2021 12:41:555Excellent response from Tony. Thanks!John England
16/02/2021 09:44:175Issue sorted – just like always. thank youCorin Floyd
15/02/2021 14:38:175Very friendly, professional, polite and helpful! Thank you NeilFaseha Fatimi
11/02/2021 19:32:525Excellent support and advice guys thank you Richard Taylor
11/02/2021 15:30:035Thanks!Newton Parker
11/02/2021 14:05:425Very helpful & kept me updatedTarquin Gunnell
11/02/2021 13:52:445very fast excellent service, thanksIOC Howard Rutter
11/02/2021 13:31:535Helpful & informativeTarquin Gunnell
10/02/2021 09:09:475Thank you for your help Neil!Jessica McClellan
09/02/2021 17:46:494issue resolvedLiz Connick
09/02/2021 17:33:585Excellent attention to detail.Martin Rowe
09/02/2021 16:42:485very competent response. Problem solved!Phillip Smith
04/02/2021 16:32:095Great serviceMartin Rowe
04/02/2021 16:31:365ExcellentMartin Rowe
04/02/2021 11:10:325.Ian Murphy
03/02/2021 16:27:195Excellent service as usualCorin Floyd
03/02/2021 08:35:255Brilliant service and very quick..IOC Whitney Hopkins
03/02/2021 08:33:035Great workMartin Rowe
02/02/2021 15:08:115Perfect, saved me hours of copying and pasting! Thank youJulie Carter
02/02/2021 12:54:315Amazing thank youMichelle Cooke
02/02/2021 08:54:435excellentMichelle Cooke
01/02/2021 16:23:215excellent as alwaysMichelle Cooke
01/02/2021 14:47:425resolved quickly and professionallyAdam Thwaites
01/02/2021 09:48:575Absolutely superb service from guys who know what they are doing.Martin Rowe
29/01/2021 12:46:315Amazing work thank you so muchMichelle Cooke
28/01/2021 08:46:165Great service as usual nice early call to fix the problem so I could get on with my work. thank youSue Watson
27/01/2021 19:30:024THANKS FOR YOUR PROMT RESPONCEErnesto Lozada-Uzuriaga
27/01/2021 12:26:331not working still Michelle Cooke
26/01/2021 08:08:175Great serviceMartin Rowe
25/01/2021 15:46:085Well resolvedMartin Rowe
25/01/2021 15:25:525Thanks Neil πŸ™‚ Rebecca Lovatt
25/01/2021 10:24:175Exceptional πŸ™‚Chris Broome
22/01/2021 13:11:585Prompt as alwaysErrol Elmaz
21/01/2021 16:24:205needed urgent attention and YCW responded immediately and deal with request to our complete satisfaction.IOC Dirk McManus
20/01/2021 12:26:445thank you for great support againSharon Brookes
18/01/2021 16:59:205Swift turnaround on our hardware supply, thanks!Newton Parker
18/01/2021 09:09:505Super fast service as alwaysDirk McManus
15/01/2021 15:46:245Swift resolution. Thank you!Charlotte Parnaby
15/01/2021 11:29:265Great serviceLiz Reynolds
15/01/2021 09:23:375Tony was brilliant, helpful and personable too πŸ™‚Emma Tuck
14/01/2021 16:43:375Thanks again Neil!Rebecca Lovatt
14/01/2021 16:22:045Problem sorted – thank you.Sue Watson
13/01/2021 13:34:525Great serviceMartin Rowe
13/01/2021 09:32:295Excellent help, thank youAna Master
12/01/2021 16:29:125Excellent.Sharon Brookes
12/01/2021 16:22:045As usual great service!! Sue Watson
12/01/2021 14:31:355issued sorted wihin minutes – thanks Mat Dyer
07/01/2021 12:36:125Great helpSara Platten
07/01/2021 10:39:255friendly, helpful and efficient.jacquie iadicicco
07/01/2021 10:24:525Neil was very helpful.Kerry Griffiths
06/01/2021 12:34:515Excellent πŸ™‚Jo Wiggins
06/01/2021 10:24:195Sorted the problem out for me very quickly as usual. great serviceNewport Office
06/01/2021 10:24:155Great responseMartin Rowe
05/01/2021 17:33:245Thanks for your speedy response which was much appreciated.Duncan Thomson
05/01/2021 11:03:375Always helpful!Rebecca Lovatt
05/01/2021 11:00:335Thanks for your quick response!Erika Mayer
04/01/2021 10:07:205Very Good and quick serviceLiz Reynolds
03/01/2021 11:52:345Quick response and clear instructionsJo Wiggins
22/12/2020 14:33:185Always a pleasure to do business with you boys: You are always efficient in sorting out the problem! Merry Xmas:))George Mwaura
22/12/2020 14:03:035Excellent! Great service as always. Merry Christmas!Corin Floyd
22/12/2020 11:17:515Excellent service!John England
17/12/2020 11:31:255Thank you for completing the query so quickly!Emma Tuck
16/12/2020 14:47:075Prompt and efficient as always. Ticket actioned and fully completed. thanks Neil and teamErrol Elmaz
15/12/2020 16:55:435brilliant speedy service, thank you Steph Pink
15/12/2020 09:00:435Neil as always sorted the issue within a few minutes, great service thank youMo Mohit
11/12/2020 10:37:015Great advice and support thanks Richard Taylor
09/12/2020 17:46:565All set-up on MS teams outside of CitrixLiz Connick
09/12/2020 14:23:215Quick response and great help to resolve issue.John Karabelas
09/12/2020 12:08:535Always goodMichelle Cooke
04/12/2020 16:37:145Great service. Have a good weekend!Corin Floyd
04/12/2020 10:17:225Brilliant, as always πŸ™‚ Rob Shaw
30/11/2020 09:57:335I think you fixed the problem just as I sent the email!. Thanks.Paul Gardner
27/11/2020 23:35:045Always impressed with your prompt service in spite of the time difference. (Caribbean v. UK)Celene Senhouse
25/11/2020 18:16:325Very quick response to my request, thank youBecky Biswell
19/11/2020 15:46:285I cant say enough to thank Tony for the sterling work getting my machine rebuilt and fully operational. Fantastic!Martin Rowe
17/11/2020 18:52:595Quick and professional response to my requestBecky Biswell
17/11/2020 14:32:335Thank you – needed for tomorrow at home – quick serviceAnne Alderton
17/11/2020 09:20:015Brilliant response. Many thanks guys!Martin Rowe
17/11/2020 09:08:155Fantastic attention to resolve a detailed issueMartin Rowe
10/11/2020 14:42:105Thank you for sorting this out so promptly and efficentlyRose Killingback
05/11/2020 12:59:565resolved as always Joanne Campbell
05/11/2020 12:59:495Really excellent service thank you Michelle Cooke
04/11/2020 08:09:225dealt with in good time and as requested.IOC Dirk McManus
02/11/2020 10:19:395done promptly as always thanks Louise Stamp
26/10/2020 13:46:103Neil was helpful, however, turned out to be an external issue with ‘On Reflection’ software supplier. Resolved now.Julie Carter
16/10/2020 08:37:405Thanks guys!Rebecca Lovatt
16/10/2020 08:36:515Sorted πŸ™‚Anne Alderton
15/10/2020 09:43:185All sorted swiftly. Great service.Corin Floyd
12/10/2020 14:34:395Excellent service very happyMichelle Cooke
09/10/2020 13:45:074Action was prompt especially considering the time difference, etc. Really impressed! Thank you, Cloud Works!Celene Senhouse
07/10/2020 17:34:235ThanksTom Foley
07/10/2020 11:22:115Many thanks TonySteve Blake
07/10/2020 09:38:145Speedy response and resolution as always from the team. IOC Robyn Goodridge
06/10/2020 10:03:275Very fast and efficientJulia Faid
05/10/2020 15:02:055These guys make IT easy. They are very helpful and patient. Amanda White

Historic Customer Happiness...

99%

Average 2021

99%

Average 2020

97%

Average 2019

98%

Average 2018

96%

Average 2017

95%

Average 2010-2020

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